Localisation should be one of the top priorities in the
marketing strategy of any company who wishes to have international presence. Research
has clearly shown that consumers overwhelmingly prefer localised products. Common
Sense Advisory, as part of their “Can’t Read, Won’t Buy” study, polled 3,002
consumers in 10 countries in their languages and found a substantial preference
for the consumer’s mother tongue. This supports other studies which claim that over
50% of Internet users are more likely to buy from a website in their own
language, and 75% do not make important purchase decisions unless the
information is presented in their own language.
Similarly, several market research studies, like those
published by App Annie, clearly show that a large percentage of the Top 20
games and apps for downloads and revenue across the different markets are in
the local language.
With over 70% of Internet users not speaking English as
their first language, the potential of localisation is huge. Also, if you take
into account the costs of localising a product or website compared to the costs
of opening a physical store in a different market, it is not difficult to see
why localisation is such an effective strategy.
In order to maximise this potential, you should research and
understand your customers in the target market, just like you would in your
home country. Understand what makes them tick, and prepare your marketing plan
accordingly. Also, tailor your messages and images according to the
sensitivities and preferences of the target culture. Every culture is
different, and what may be common practice in one country could be considered
odd or even offensive in another.
For that reason, it is fundamental to have a localisation
partner who can not only adapt the text according to the local culture, but
also advise you on any possible cultural issues and how best to penetrate that
market. It will be an invaluable help in order to achieve success abroad and
increase your revenue.
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